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Frequently Asked Questions (FAQs)

FAQs about membership, logging in and the £1 membership offer

On this page you can find answers to frequently asked questions on the following subjects:

General membership

I joined by Direct Debit – how long until I become a member?

If you joined by Direct Debit this can take up to 3 weeks to set up, you’ll have no access to any service until your first payment is taken by direct debit. We will send you notification of your payments and activation date.

How do I get instant access to my membership?

Pay by credit card on the full rate and you’ll have instant access to all member areas of the website and a download of your personal Public Liability Document.

How do I get a copy of my Public Liability Insurance?

If you are a current member of the MU you can login to MyMU and download a copy of your Public Liability Certificate from the drop down menu at any time.

How do I cancel my membership?

MU membership is an annual commitment.  If you pay for your membership by direct debit, then it automatically renews every year. If you pay for your membership by card payment, then you will need to make a payment every year to keep your membership up to date. 

Before your annual membership renewal date, we always send you a reminder via your chosen method in Communication Preferences. 

If you want to stop your membership, you must cancel it ahead of your renewal date. If you pay by direct debit then you must advise us that you wish to cancel your membership before the first payment is taken, - please do so by contacting your Regional office via phone or online. 

Is membership annual?

MU membership is an annual commitment. This is a rule of membership set by the EC. 

Can I pay by Direct Debit?

Yes, you can set up a direct debit to pay, monthly or quarterly. However please be aware that all membership is annual regardless of how you pay.

Who do I contact for advice?

Your regional office is the first point of contact for all enquiries related to your work as a musician. You can contact them by logging in and clicking Contact Us or you can call them, office hours are 10:00 am to 5:30 pm Monday to Friday.

 

Logging in to the website

I am a member; how do I register to access the members only areas of the website and manage my membership account?

Click Register at the top of the page.

I have forgotten my password, how do I reset it?

Click login at the top of the page and click the link to ‘Forgotten password’ and complete the steps.

How do I find out my username?

Click the Forgotten password link and enter your email address. Your Username is contained in the password reset email that is sent to you.

How do I change my password?

Click Forgotten Password in the login area and reset it.

What if I have no access to the email address my account is linked to?

Please contact us so we can update your email address.

 

Insurance

Does my Public Liability cover my band?

No. All membership benefits are for individuals only.

Do I need to register to be covered for Public Liability?

No – this cover is automatically activated for all current members.

How do I get a copy of my Public Liability Certificate?

As a current member you can download a personal copy of your Public Liability Certificate. Just login and visit MyMU whenever you need to.

How do I take advantage of my £2000 instrument insurance?

You must register with Hencilla Canworth to be covered. If you don’t register, you’re not covered.

 

FAQs about the £1 membership offer, for members and potential members

Can I join the MU for £1?

The offer is open to anyone joining online who has never been a member of the MU before, was paying a student rate last time they were a member, or has not been a member for at least five years. Once you have signed up, our membership services team will need to verify your application. This can take up to 24 hours on working weekdays, and up to 72 hours on weekends and bank holidays.

Why do I have to enter my direct debit details to join for £1?

MU membership is charged on an annual basis. This offer allows you to pay £1 for the first six-months of an annual membership. After your first six months, you will be charged by direct debit at the regular monthly cost for your remaining six-months.

Does this offer apply to students or members of partner Trades Unions?

The full cost of an annual student membership is less than the cost of using the six-months for £1 offer to purchase a regular membership. 

Members of certain Trades Unions can access a 50 percent partnership discount on annual membership to the MU, this is roughly equivalent to the cost of using the six-months for £1 offer to signup to a regular annual membership.

Why is the MU doing this?

We know that there are many musicians out there who are not members of the MU. Research tells us that a large number of these musicians feel that the membership is expensive and are unsure of whether the benefits are worth the cost.

We feel strongly that the extensive benefits of membership are well worth the money, so we are giving people the chance to ‘trial’ membership for a significant discount.

How much will I have to pay once my six months is up?

Once your six-months are up, you will be charged the remaining balance for six-months of a regular annual membership. This will be paid through direct debit, in six monthly or two quarterly installments. 

What benefits will I get during the six months?

You will have access to all MU benefits and services as soon as your membership has been validated. However, we may not be able to offer legal help for past or ongoing issues that started before you joined.

Can I join for £1 if I am a lapsed MU member?

Yes, if you were paying a student rate last time you were a member, or if you were last a member over five years ago.

I am a current, paying MU member. How does this scheme benefit me?

The MU has had approximately 30,000 members for a very long time. Increasing costs of benefits such as legal services and insurance, and dwindling licensing income, have put significant financial pressure on the union.

We have tried to keep fee increases as low as possible over the past few years, but long term the current position is untenable. We hope that this scheme will increase membership numbers so that we do not have to substantially increase the cost of an MU subscription in future.

The savings to be made from the full range of benefits and services that a membership offers still vastly outweighs the cost of a full subscription.